Product End of Life

Milestones	Description
End of Sale	The date after which a product is no longer available for purchase from ETI-NET or authorized channel partners. ETI-NET will generally announce the End of Sale date for a product 3 to 6 months prior to the effective date.
Post End of Sale Support	For clients that have valid maintenance contracts in place, ETI-NET will continue to provide software updates and support for a product after the End of Sale date subject to the limitations provided in the Software EULA & Hardware Limited Warranty statement. ¹ ETI-NET will accept maintenance extensions up until this date. At ETI-NET's sole discretion, product enhancement requests may be considered and fulfilled after the End of Sale date for a product.
End of Engineering Support	Support services for a product will be available at least until the End of Engineering Support period for a product but ETI-NET may choose to extend support availability for business and customer reasons. ² However, this is not a guarantee of ongoing feature development or software maintenance by ETI-NET.
End of Contract Availability	This date is generally 5 years from the End of Sale date. Until this date, ETI-NET support services are provided for clients that have valid maintenance contracts in place.

Product support from ETI-NET will generally be for 5 years from the End of Sale date but ETI-NET may reduce or extend this timeframe to address business and market conditions. Please contact ETI-NET at info@etinet to discuss product specific support and service needs for your business.
Support services from ETI-NET for your specific product may be available beyond the product support timeframes referenced above. Please contact your ETI-NET at info@etinet to discuss product specific support and service needs for your business.

The information presented on this page is subject to change without notice.

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