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Product End of Life

MilestonesDescription
End of Sale
  • The date after which a product is no longer available for purchase from ETI-NET or authorized channel partners.

  • ETI-NET will generally announce the End of Sale date for a product 3 to 6 months prior to the effective date.
Post End of Sale Support
  • For clients that have valid maintenance contracts in place, ETI-NET will continue to provide software updates and support for a
    product after the End of Sale date subject to the limitations provided in the Software EULA & Hardware Limited Warranty
    statement. 1

  • ETI-NET will accept maintenance extensions up until this date.

  • At ETI-NET's sole discretion, product enhancement requests may be considered and fulfilled after the End of Sale date for a
    product.
End of Engineering Support
  • Support services for a product will be available at least until the End of Engineering Support period for a product but ETI-NET
    may choose to extend support availability for business and customer reasons. 2

  • However, this is not a guarantee of ongoing feature development or software maintenance by ETI-NET.
End of Contract Availability
  • This date is generally 5 years from the End of Sale date.

  • Until this date, ETI-NET support services are provided for clients that have valid maintenance contracts in place.
  1. Product support from ETI-NET will generally be for 2 years from the End of Sale date but ETI-NET may reduce or extend this timeframe to address business and market conditions. Please contact ETI-NET at info@etinet to discuss product specific support and service needs for your business.
  2. Support services from ETI-NET for your specific product may be available beyond the product support timeframes referenced above. Please contact your ETI-NET at info@etinet to discuss product specific support and service needs for your business.
  3. ETI-NET will provide updates, security enhancements, bug fixes and maintenance releases for the most current version of a product. ETI-NET will attempt to resolve issues with versions prior to the current version, but resolution may require the installation of the current version.

The information presented on this page is subject to change without notice.

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